Shocking Service & Unresolved Refund – Adidas ZA

I am deeply disappointed with the shocking service I have received from Adidas ZA regarding my order (#AZA***7).

Order & Delivery Issue

I placed an order for shoes on January 3rd, 2025, and despite nearly three months of waiting, I have not received my order. I have contacted Adidas customer service multiple times, and each time I was promised feedback, but I have never received any updates.

Refund Request Ignored

Due to the excessive delay, I requested a cancellation and refund. However, despite numerous follow-ups, Adidas has not processed my refund or provided any communication regarding the status of my request.

Failure in Customer Service • No proactive communication from Adidas. • Repeated empty promises of feedback. • No urgency in resolving a simple order and refund request.

As a loyal Level 4 Adiclub customer, I expected far better service from such a globally recognized brand. Instead, I have experienced the worst customer service I have ever encountered.

Resolution Required

I no longer want the shoes or any further delays. I demand an immediate refund and confirmation of when my money will be returned. Adidas needs to take accountability and prioritize customer service, as this experience has completely shattered my trust in the brand.

Order Number: AZA***7 Date of Order: 03 January 2025

I hope this issue is resolved urgently, or I will be left with no choice but to escalate this matter further.