Shocking Service from Adidas South Africa – Very Disappointed

I’m extremely disappointed with the poor service I received from Adidas SA. I was given a voucher that didn’t work, and even though I reported the issue while the voucher was still valid, it took them more than a week to respond to me.

Instead of sorting it out quickly, they kept asking me the same questions over and over again—specifically about the item I wanted to buy—and I had to explain myself more than three times. After all that back-and-forth, all they came back with was: “The voucher has expired.” There was no apology, no solution, and no accountability for the delays they caused.

The voucher expired because of their slow and inefficient service, not because of anything I did wrong.

I want my voucher reissued. This whole experience has been frustrating and unprofessional. I expected better from a brand like Adidas.