Shocking customer service

I recently purchased from the Adidas online store and wow I am shocked at how terrible their service is. I made the purchase and when it was shipped they notified me that it was out for delivery, but it so happened that it wasn't. I called Adidas and they said they get this information from the courier and they cant tell me why it wasn't delivered/when they will deliver. I let it go and assumed they would come the following day. They did come the following but of course to the WRONG address. The driver calls me and is getting frustrated with me as if I gave him this address.

I call Adidas and ask why they gave the courier the wrong address, and classic - they don't know. They then ask me to reconfirm my address (the same address I gave them in the first place). I confirm the address.

Attempt 3 and STILL the wrong address. I call Adidas again for the 100th time at this point and try to rectify this AGAIN, the agent says she will check with the courier and call me back in 10 min (imagine if she actually did, that would be a miracle) she of course made zero attempt not only to call me back but to check with the courier company. I end up calling them myself after an hour and expressing that I have lost my sense of humour at this point.

Day 4 and shock horror its the wrong address again. How is it physically possible to be this terrible at your job. By this time I call Adidas again and I am livid.

I ask to speak to a manager and I get told "she is busy", how convenient. So I tell the agent I will wait on the phone even if it takes 3 hours because I am DONE at this point and I cannot do this anymore. The agent tried apologising profusely. Those apologies are useless by the time I am calling you 68 times about the same issue. How is it that hard. I tell them that they either give me refund immediately or deliver it the next day before 1pm .

After this ridiculous amount of back and forth they eventually do the basics and get the address right.

Needless to say I will NEVER buy from their online store. I will not deal with this pathetic level of customer service.