RUDE STAFF & UNPLEASANT SERVICE WITH ONLINE ORDER

To whom it may concern!

I sent an email about my issue about the online/instore credit voucher on the 29th of November 2017. I was issued with credit as a reimbur*****t of the returned goods that were unsatisfactory to me. I wanted to use my credit (which was my own money!!!) with the discount special that was available online (mobile checkout-CYBERMONDAY). However i was told i cannot do this since it is a promotion and I am using another voucher code for my credit (so 2 vouchers cannot be used simultaneously). But i explained to the representative that i was not in position of a "promotional voucher" but store credit from my own pocket! She then told me nothing can be done about this the IT & Marketing Team are looking into it. Email sent on the 29th of November did not receive any feedback or correction of the matter by your company. I did numerous follow ups over the phone and i ended up asking to talk to the supervisor/manager at your call centre. Lady by the name of Sazlin attended to me who was a little unpleasant and told me indirectly that "everything ends with her" and the next person above her will tell me exactly the same thing !! Your situation unfortunately cannot be resolved, she added. I will get my superior to call you should you wish, but he is also very busy!! But i did not receive the call from her superior??

The whole experience was horrible!!! Up until today i have not been called and my matter was never attended to to correct it! Instead i have dealt with people "who i believe dont care much about the brand"

I would like to escalate my issue to someone who can assist me. Not sure why I am having ongoing hiccups with your organization 2MONTHS in a row!

Now here is my story... I bought the cycling gear for R2499 of which I was not happy with it, in terms of quality and I requested to return it. This was done promptly and I was given an option of having a refund in cash straight into my bank account or in a form of a “cash voucher” to use whenever I needed to. I was happy with the CASH VOUCHER as I still wanted to shop and get some items online on your website/online retail shop. But I was not TOLD that my “cash voucher” cannot be used in conjunction with any of your promotions that you are running… If I knew this I would have asked for the money to be reimbursed directly into my account so that I can make “cash purchases” and be able to qualify for whatever you have on offer.

Someone who cares about the brand can perhaps look into this so that it stops creating bad experiences with your customers! Now I would have loved to have the shoe but now it is back its normal price!