RETURN NOT RECEIVED

I have purchased from the Adidas online store South Africa on the 15 September 2022. My goods arrived and it was not the right fit.

I went onto Adidas web page and wanted to log a return. When I tried logging the return, a message popped up to say return cannot be logged online please fill out a contact us form. I filled out the form online and sent it through.

On the 19 September 2022,the courier appointed by Adidas collected the return from my home.

I have contacted Adidas call centre on numerous occasions, to no joy!

Each time I call, the agent says that the refund should be going through or other times when you call the agent speaking to you says Adidas is very busy with returns and it will take them some time.

It's 75 days gone by and I still have not received my refund. This is very annoying, they are sitting with my money! Till this day I have not received a credit for my return which is ridiculous and unacceptable!!!

Your service sucks, please refund what is due to me!

If I do not get my refund I will have to get my lawyer involved and I will go the media and to the consumer watch regarding this matter!!!