Refusal to Refund After Returning Goods – Extremely Disappointed

Complaint: I am extremely disappointed with the service I received from Adidas Online. After purchasing Samba sneakers, I returned the goods in accordance with the return policy, as they were not the right size. The company confirmed receipt of the return on 26 July 2025, yet I have still not received my refund. Despite multiple follow-ups via email and phone, I have only received vague responses stating that the refund was processed; however, the transaction is not reflected in my bank account. I requested proof of payment, but have not received it. On 3 September 2025, I received an email stating that case no. ***8 would be closed in two days. It has now been 43 days since the return with no resolution. This is unacceptable and reflects poorly on the company’s integrity and customer service. I have retained all correspondence regarding this refund. I am requesting an immediate refund of the amount of R1,999.00 and a formal apology for the inconvenience caused. If this issue is not resolved promptly, I will be forced to escalate the matter further.

Desired Outcome: • Full refund of R1,999.00) • Apology for poor service • Assurance that this will not happen to other customers