Refund Delayed for Over Three Weeks with 0 Communication

I am extremely disappointed with Adidas’ handling of my refund.

My original order totaled R798 and consisted of three items. Due to a stock shortage, Adidas canceled one item and refunded R249 on 13 November 2024. On 15 November 2024, I initiated a return for the remaining two items (valued at R549), which were collected by COURIERIT the same afternoon. I provided the required receipt as proof of return.

As of today, I have not received my refund of R549. Despite following up multiple times and providing all necessary documentation, the delay continues with no clear resolution.

This lack of accountability and poor customer service is unacceptable. I expect Adidas to process my refund immediately and address why this issue has taken so long.

I urge Adidas to take this matter seriously and improve their processes to avoid such frustrating experiences for their customers.