rR
rshiviti R

1 reviews | Active since Dec 2016

27 Dec 2016, 09:06

racial attitude from HUGO BURGER the manager

<p>On Wednesday the 21st December 2016 I went to adidas to buy some sneakers and on my way out to the car to fetch money the alarm at the door went on and somebody rushed to ask me back to the store to be searched.</p> <p>While I was busy trying to understand what's going on the so called manager by the name of HUGO BURGER came charging at me like I was a ******** and started issuing threats that he will have me arrested .They searched me and found nothing and this HUGO BURGER guy continued with his racial attitude and told me to leave and never come back to his store.The question is that if this man is a manager of a retail shop ,was he properly trained in customer service?Is this how adidas treats black customers?</p>

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Replies (1)
Adidas
Adidas's reply27 Jan 2017, 12:00
Official

Good day Richard

Thank you for your mail and informing adidas of the above. My apologies for the late response to your query.

We endeavour to always provide superior customer service and we are sorry that in this instance this was not provided to you and that you were treated in such a manner.

The matter will definitely be addressed with the relevant area manager in Johannesburg and investigated.

Kindest Regards.

Candice Jacobs

adidas SA (Pty) Ltd- CT Office