PUTRID SERVICE TO SAY THE LEAST!!!!

To whom it may concern,

I would like to formally raise my dissatisfaction with the service I’ve received from both DPD Laser South Africa and Adidas South Africa. Unfortunately, my experience has been extremely poor, with multiple attempts to seek assistance across various channels resulting in no clear resolution or consistent feedback.

For context, I placed two orders with Adidas South Africa—one on 19 December and another on 20 December. The order placed on 20 December was delivered on 23 December. At the time of delivery, I asked the driver when the first order would be delivered, and he advised that he was only assigned one parcel and could not provide further details.

On Friday, 26 December, I contacted Adidas via live chat and spoke to an agent, Eugene Sasu, who advised that I should follow up directly with DPD Laser. I then emailed *** on Monday, 29 December, and received a response from Phindile Mametja, who assured me that the parcel would be out for delivery the following day.

I followed up again on 30 December, at which point Phindile advised she was still following up and would revert with feedback. Despite further follow-ups from my side, I have received no response to date.

I then contacted Adidas again via live chat and spoke to Eugene Sasu, who advised that he would escalate the matter to DPD and requested my contact details and address. On 31 December, after receiving no delivery notification, I reached out to Adidas once more and spoke to Stella Oppong. I requested to be escalated to her manager, Selim Damali. However, I am unsure whether this escalation was actioned, as I have received no communication from Adidas since 31 December.

On the same day, I contacted DPD Laser telephonically and spoke to Nomcebo, who was very helpful and professional. She attempted to reach Phindile without success and provided me with reference number #*** for the existing escalation. She later followed up to advise that she had still not received any feedback.

On 2 January 2026, I called DPD Laser again and spoke to Norman and Zama. I requested to speak with a manager, and while both agents made genuine efforts to assist, they were unable to get hold of one. I was assured that a manager or supervisor—either Adele Butterworth or Moelene Jackson—would contact me by 09:00. As of now, I have not received any call back, despite following up again shortly after 09:00.

At this point, I feel I have exhausted all reasonable channels without receiving a resolution or clear communication. As a result, I see no option but to escalate this matter further via social media and HelloPeter

I trust this complaint will be taken seriously and look forward to urgent feedback and resolution.