Poor Service from Adidas Online South Africa

Waiting three months now for a refund after receiving the incorrect shoes in the correct box

I ordered 2 pairs of shoes; Adidas taekwondo which were approx R700 and Adidas Tokyo which were R1089. When the order arrived and I opened the box named Tokyo, their were a second pair of the cheaper shoes and not the ones I ordered.

this happened at the end of November and I have sent countless emails and had no luck. I have sent bank statements to prove no money was paid.

Their response has been to be patient and they are addressing the issue but it is now mid February and still no refund

I also keep on getting emails to say because I have not responded the case is being closed; this is obviously not the case, but when I email and ask them about this , the response I get is to ignore the no reply messages

i am honestly out of ideas as I do not know what else to do to claim my refund as I am owed

For a company of Adidas supposed calibre, I would have expected far greater customer service and the refund paid in due course

If anyone else has experienced something similar and has managed to resolve, i would greatly appreciate any advice