Poor Service and Unacceptable Payment Experience with Adidas

As a first-time buyer, I am extremely disappointed with my experience with Adidas. I placed an order on 21 December 2024, which was delivered on 31 December 2024. Upon receiving the product, I was dissatisfied with it and immediately logged a return request.

It has now been 8 days since the return was logged, and there has been no communication or update regarding the collection of the item. On 07 January 2025, I sent an email to follow up and was told the parcel should have already been collected, with a vague assurance that the courier would be contacted. This lack of efficiency and accountability is unacceptable.

To make matters worse, another reason I am returning the item is due to an issue during checkout. I purchased the item via PayJustNow, intending to pay over three months. However, the option for installment payments was not provided, and the entire amount was deducted from my account upfront. This was misleading, unexpected, and financially inconvenient.

I live alone and have been forced to stay at home to ensure I do not miss the courier, which has further disrupted my schedule. This experience has caused immense frustration and has tarnished my perception of Adidas as a reliable and customer-focused brand.

I demand immediate action to resolve this matter, including:

1. Confirmation of the return collection date and time. 2. A clear explanation for the PayJustNow issue and assurance it will not happen again.

Adidas’s handling of this situation has been far below acceptable standards, and I am left deeply disappointed. I hope this complaint will be taken seriously and resolved promptly.

Adidas, you have lost my trust!