Poor service.

I ordered 3 jackets from Adidas. Unfortunately 1 of the jackets was out of stock. Adidas promise to refund me the amount of R499-00. They promised that it will happen within 7 working days. After more than 2 weeks I enquire about my refund. They said they processed it on 22 of January. They asked me to send my bank statements to them from 1January 2025 up to now.

That is where my problem started. I sent my statements to three different email addresses from Adidas. Everytime it says there is no such an email address. I rep**** to the email they sent me. Again, no such an email address I tried more than 20 times to contact them on their contact numbers, even the one in Cape . Everytime it says that number does not exist, or there is nobody answering the phone.

I am fed up with Adidas. They are quick to receive your money, but when they must refund you there is a serious problem. I bought thousands of rand worth of clothing from them.

I am done with Adidas. They are definitely not so helpful as they say.

Dries Marais

Cell; ***