Poor Service

<p>I find it extremly frustrating that your systems aren't updated when cancellations are made. I placed an order on the 6th of December, realising I ordered the wrong shoe I immediately called to request a cancellation. After numerious emails and phone calls the shoes were still brought to my house and I didn't accept them as I have already placed a new order for the correct shoe.</p> <p> </p> <p>I have been requesting for a refund since Tuesday and to date it has still not be refunded. Every agent that I have spoken to has said: "I will process the refund". Friday's call the agent said that she will request the finance department to do a refund immediately and I will receive a confirmation email.</p> <p> </p> <p>I am still awaiting for the refund and I have not received any emails, accept for the automated response "we have received your email". I require this refund to be processed today and reflecting in my account today as I it 6 days now already since my cancellation!!</p>