Poor Poor Poor experience!

I've placed an order with Adidas on the 26th November - to date I have not received my items. I have event sent them an email (We have received your request (43696#)) but nobody has responded.

I called them now, took me around 18 minutes just to get through and then I am still told that my order will only delivered by Friday (10 days) later.

I find it very frustrating to say the least - The delay is down to the volume of orders. This I can understand but surely this could not have been the first Black Friday or Cyber Monday the organisation faced - I would say this is poor planning,

And the fact that no communication has been sent out via email or sms advising about order delays - This is my biggest gripe, Managing you client's expectations is the number 1 rule in business.

This has left a negative brand experience for me and a number of my colleagues.