Poor Customer Service

Three weeks ago I bought a few items & few items was not in my size.The agent named Harlem informed me another branches has my size & that she will acquire the items but it normally takes a week for the items to get there. A week later I called the store inquiring about the items Harlem was not available but I was informed that they will give Harlem the message to call me. Another week went by & then I got a call from an agent not Harlem that my items is there.On arrival I received only 1 item I ordered. I spoke to Grant as Harlem was not in yet, he informs me that the items I requested can only be bought online.I was furious as Harlem could have told me that not let me hang for 3 weeks without even a call. Customer service out the door , I was totally disgusted with the service I received from Harlem but she got my sale.....