Poor customer service and transparency

I have been a 3 stripes member for about two years now and one would think this would make you more valuable to the company than the average customer.

Yet when Adidas had their sample sale in June no correspondence was sent to me and I had to hear about a sale which should be communicated to their members from the general public.

I was disappointed and frustrated as months in advance I emailed the 3stripes team to enquire when the sale would be happening and was told they would advise me as soon as they had a confirmed date.

Needless to say this never happened and after follow up emails no response was received either.

I am so disappointed in Adidas and especially disappointed in their treatment and honesty to members.

If this is what to expect when being a member I think I'll be changing brand allegiances soon.