wC
wayne C
1 reviews | Active since Aug 2017
04 Aug 2018, 22:04
Poor customer relations
I received a poor quality pair of shoes, one of which is defective and unwearable. In searching, adidas can not be contacted at all with regards to this issue. Pity, they have nice looking equipment but quality issues.
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Replies (1)
Adidas's replyOfficial
10 Aug 2018, 10:36Good day
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Please email this information to ***
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Best regards,
Adidas's reply10 Aug 2018, 10:36
Official
Good day
Welcome to adidas!
Thank you for bringing this to our attention.
Kindly be advised that in line with consumer protection legislation, our policy to return defective/faulty products is six months. If your return is within this time frame, the below information is required.
•Please attached photographs of shoe or product (side, underneath and from the top of the shoe, as well as under the tongue so that we can see the product details).
•Please attach proof of purchase (copy of your online or in-store sales receipt).
•Provide us with a history of how the product has been used and how often.
•Please let us know how you have cleaned the product if at all.
Please email this information to ***
Once the above information is received, we can assess the issue and advise you on how we can assist in resolving your query. Due to the specialised nature of our products, the assessment may take up to 7 days and we may require you to send the product to us.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not eligible to be replaced.
Have a great day further!
Kind regards
adidas Customer Service
Best regards,