Poor Customer Communication & Service Delivery!!!

Hi Hello Peter Team,

Trust you are all well.

So here's my really bad online shopping experience with Adidas South Africa. My wife gave birth on the 2nd of December 2024. On the 3rd of December 2024 I decided that it would be alot more convenient to do my family Christmas shopping online. So I ordered all my family gifts online via the Adidas SA mobile application. Due date for arrival of the goods was suppost to be 16th of December 2024. On the 20th of December 2024 I reached out to Adidas online via email stressing about my family christmas gifts, asking them where are my goods and they rep**** that they will get back to me. If no one contacts me in 4 business days, then I can contact them again. That's means it would only be after Christmas, I made peace with this. However on the 27th of December 2024 I wrote them a mail again. Now I am a really upset customer, telling them that I want feedback ASAP, if none received by the end of day I will escalate them to all media platforms and reach out for legal help as well. By 5.30pm on the 27th December 2024 the Adidas team reached out via mail saying half of the stuff I ordered there is no stock available and went ahead to process whatever was remaining. I then got even further upset as now suddenly there is no stock, if this was the case in the beginning I would of taken my business else where. I then emailed asking why could they not inform me that there was no stock earlier. To this day still no reply. The balance of my order finally arrived on the 2nd of January 2024.

My worst experience with an online shopping brand. Extremely, poor customer communication and service delivery .