Poor customer and delivery service

Order has been with their courier partner since 28 Nov, called the call centre last Friday and was told if it did not get delivered on later on that Friday, it would get delivered on Monday, that was this past Monday. Delivery is supposed to be 3 - 5 days and its past that now, unacceptably poor service. All they do is give you the run around, mixed signals from their call centre and nobody knows what's going on busy blaming the courier.

In fact i was told the issue seems to be with the courier but how is that an excuse when Adidas does not give details about the courier to the customer, all you get is the order number to track on the Adidas website, never any mention of the courier. I'm not even able to contact the courier directly because I don't even know what courier company they use or even have a tracking number (only an order number relating to Adidas)

You'll be lucky to get a reply from their email team.

Disgusting service, never shopping on their site again!