PATHETIC SERVICE ADIDAS:REFUND NOT PROCESSED

On the 16th I placed an order, Order no : AZA***3 I received a message informing me that one item was out of stock, and a Refund of R179 would be processed. Since then I have received different stories from Agents responding. Disappointed in the service I have received

Below communication from Adidas:

DEAR THABILE Many thanks for your recent order. Unfortunately, some of the following item/s are out of stock. We have issued a refund for the out of stock item/s. Please allow up to 7 business days for the funds to be credited back to your payment method.

On the 28 February enquired about Refund

I received below message:

Thabile,

Thank you for your response. This email relates to your order number: -AZA***3 We understand your concern regarding the order status and apologize for any inconvenience this may have caused you. On checking the details, we can indeed confirm that your refund is initiated on 16/02/2023.The refund should be credited within 3 to 14 business days to the original method of payment used to place an order.

Also, it was a pleasure to help you today. You will receive a short survey for the service offered through emails. We would be very pleased to receive your feedback on our service. Should you require any further assistance, please do not hesitate to contact us back and one of our team members will be happy to assist you?

Kind Regards, Juhi adidas Team

On the 8th of March I followed up again on the15th since previous communication I was told it will take 3- 14 working days

I received the below message

Hi Thabile, Thank you for contacting Adidas.. This email relates to your order number:- AZA***3.

We are sorry for the inconvenience caused and would like to inform you that your refund has already been processed. Please contact your payment method provider for the same as the refund has been done from our end on 16/02/2023. Should you require any further assistance, please do not hesitate to contact us back and one of our team members will be happy to assist you.

Kind regards, Apurva adidas Team.

I contacted my bank FNB

CHAT MESSAGE FROM THE FNB BANK

I am not picking up on any refund/credit transaction from that period. I will need to transfer you to the Card Disputes desk to assist further with the enquiry. Is there anything else that you would like assistance with before I transfer you?

Hello, you are now chatting to Lesego. Kindly note that some of our bankers may be working under supervision in terms of FAIS. Your query is not in my expertise, please hold while I transfer you to the relevant desk /department.

Hello, you are now chatting to Tshepiso. Kindly note that some of our bankers may be working under supervision in terms of FAIS. Have you filled in the dispute form to dispute the transaction?

I can send you a dispute form. Kindly confirm your email address. However this means you are disputing the entire transaction while there are orders you have received. That is why I advice that you follow up with them because if you have to do it with us you need to dispute the transaction all together.

On our side it is done through dispute unfortunately this means it will need to be reverted back to them to follow up on the refund.