Pathetic Customer Service and No/Awaiting Refund

I have returned an order which was collected on 22 October 2024 and have not received a refund despite numerous calls I have made and emails I have sent to Adidas customer service.

Everytime I call to enquire about my refund their agents keep telling me the same feedback that they are working diligently to process my refund, what does working diligently mean when they are failing to refund me for over a month now?

Their agents have confirmed that my order was received back at their warehouse. I feel ****med by Adidas and will never recommend anyone to support this brand seeing that a lot of people are having similar issue as me. I have been a loyal customer to this brand however it is so disappointing and disheartening that Adidas could just plainly not refund my money back.

It is infuriating and pathetic of Adidas to have such return policy and not adhere to it.

I asked their customer service agents to provide me with contacts where I can escalate or speak to someone above them, they told me there’s no other way of escalating the matter besides through them.

Can someone out there assist because it is a lot of money that Adidas must refund me?