PATHETIC CUSTOMER SERVICE ADIDAS ONLINE SA

I normally do not leave reviews but the lack of response and communication from Adidas online (***) has left me dissatisfied and forced me to use this platform to try and get a resolution. I ordered 3 pairs of hiking boots. 2 as gifts. All 3 did not fit and needed to be exchanged /refunded. The 2 boots that was gifts I was unable to complete exchange within the 30 days due to travel abroad for 2wks which if Adidas can respond I can provide proof. I understand there are company guidelines for returns and exchanges but surely in circumstances uncontrollable there should be more than an automated response from the customer service and upon responding and explaining on why exchange could not be completed in time, I received no response to my numerous mails. Now left with 2 expensive items that cannot be used. I was not even looking for a refund but purely an exchange. Adidas online South Africa has lost a customer and I am sure many more to come based on their appalling customer service. Completely disappointed in their Online Adidas Platform.