Pathetic and Delayed Online Experience

I received 2 individual delayed orders (placed on the same day in Decemeber 2024) on 6 January 2025 and logged a return for each item on the same day. I have since been liaising with CourierIT, RTT and Adidas Online to ensure the return process is completed and I receive my refund before 31 January 2025 as the credit card that was used for the purchases will expire on 31 January 2025. However I've been met with challenge upon challenge. It seems the agents who respond to emails on behalf of Adidas Online lack the necessary training and communication etiquette to understand the simplicity of the above. Up until today I am still struggling to ensure the refund reaches my account prior to my credit card expiring. I understand the 14 day refund process however I will not be so understanding upon expiry of the 14 days which is before 31 January 2025. Orders, Returns and Refunds are not this challenging with other Online stores, it seems Adidas Online is in over their head as I've experienced the same pathetic experience with CourierIT/RTT which shows how Adidas selects courier services. Adidas needs to prioritize client experience. Case number ***2. Order number AZA***8 with Return Merchandise authorization number *** and Order number AZA***5 with Return Merchandise authorization number ***.