No service Adidas

Orders(yes, 2) placed 24 November. Today is 29 November. Website states delivery to my location WITHIN 3 working days. Phoned them now to ask where my order is. The customer service advisor just states that they have a delay and should be starting with deliveries 3rd December. Apparently they sent emails stating that there is a delay - I did not receive such an email. The advisor is not able to assist me and no mananger has time to speak to me. 22 minutes waisted on a call. All other retailers managed to stick to their terms and thus Adidas has no excuse. They simply do not care about customers. I do not recomend them.