No regard for customer whatsoever

Item: Adidas
Rating: 1

I was promised a follow up phone call AND email after calling customer service TWICE. Customer Service call centre's attitude was completely rude and unhelpful. A promised escalation never happened eithr. But basically this is what happened: On the 18th of February I purchased a pair of Yeezy boost 350 V2 under my account with the delivery address under John. 2-3 weeks later I found out that my order has been cancelled and I am getting a refund. Firstly, I was disappointed that I did not receive any notification whatsoever on the cancellation of my purchase. Secondly, they DID NOT deliver my shoes to me. They mentioned on the first phone call that their policy is "one pair per customer" - Where Is My Pair? The purchase was made under my account and with my own credit card. Are they not contradicting their own rules if you do not deliver my pair to me. They assumed that all orders were made by John and cancelled orders at their own will. They mentioned their finance team was checking for ********** activities, then they would have/should have picked up that I used my own credit card to purchase the shoes. I did not receive any response on this query. Call centre basically just wanted me off their case by cutting me off everytime I wanted to speak. I have called them twice now and both times they said I will receive a phone call back from their manager before COB or the next morning. Nothing has happened. Their customer service is absolutely poor and a joke.

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