NO REFUND OR FEEDBACK ON A RETURN

1. I went to an Adidas store to purchase a Juventas T-Shirt on the 5th of November. 2. It was not available in store so while in store I purchased it online 3. It was delivered to store on the 7th of November and I collected. 4. I always order the same size however this was too small so I called in to return and refund so I can re-order a larger size when my refund was made. 5. I received a return code being RMA *** 6. It was collected by Courier – IT on the 8th from my home. 7. I followed up with your call centre on the 14th and told they shirt was not yet with them and they couldn’t follow up with the courier but I could do it myself. 8. I called the courier on the 20th of November and was sent the proof of delivery to Adidas on the 9th of November (THE VERY NEXT DAY AFTER BEING TOLD YOU ARE NOT IN RECEIPT OF THE RETURN) 9. I forwarded again all my details about this and the POD to your service centre and I keep getting the same response. – its being expedited but no-one is actually giving me any solid feedback and it is totally unacceptable. 10. My case number is ***. I am tired of being told the team is working and I will get an update – if I don’t message I get no feedback. This is not costumer service.