Missing Parcel and Courier Concerns

Why does Adidas use this courier company? At this point, I honestly feel like I will not be receiving my parcel, and it feels like I’m being ****med.

I was expecting delivery of my parcel today, 11 August 2025. At 18:30, I received a WhatsApp message from this company claiming my parcel had been delivered by a driver named Siyabonga Maphumulo. I received nothing.

None of the email addresses they provided work — every attempt to contact them has bounced back with “failed to send” errors. This leaves me seriously concerned that my parcel has been lost, ******, or otherwise mishandled.

Why is there no form of identification or one-time PIN verification required when they deliver? This seems like a huge security gap and a recipe for incidents like this.

I am extremely frustrated and expect urgent clarification on the status of my parcel.