I am being ****** by Adidas online (www.Adidas.co.za)

I placed a order with Adidas online store (www.adidas.co.za) on the 23rd April 2025. Up until today Adidas is telling me that my order doesn't pop on their system. The order number i supp**** them (AZA***0) to follow up on this order is the one stipulated on their website when the order was confirmed however yesterday when i spoke to a consultant again he said he can check under the name used when i placed the order and he picked up order AZA***9. He also confirmed that he sees the amount of R1614.15 and said there was a glitch in your system.

REFERENCE NUMBER TO THAT CALL WAS A*** DATED 6 MAY 2025 AND I SPOKE TO RITVIK.

I want my money back – Adidas has NO RIGHT to withheld my money. Specially after sending the bank statements and the letter from my bank confirming that the money was processed by the merchant.

I have sent them my bank statement and letter from the bank confirming that the payment was processed by Adidas on the 25th April 2025.