how my complain was handled

i had a complain at adidas were i felt i was unfairly treated being honest i wanted nothing to do with adidas anymore as i couldn't understand why i was getting the treatment coz im a loyal client to their brand on the 7th of February 2022 i tried seeking for assistance with regards to this matter and was advised they will escalate to the relevant party and call me back today 1st call i received was from adidas where they offered me assistance and gave me a gift voucher to spend of up to R1000 im really happy on how the matter was handled im also grateful a special thanks to Mr Gavin Jackson who went out of his way to make sure i am assisted aswell as the workers at adidas mall of the south who were very kind and accommodative im really happy with adidas they are the best