Extremely Disappointed with Adidas' Refund Process

I am deeply disappointed with Adidas’ poor handling of my refund. My order totaled R798, and due to stock issues, one item was canceled, and I was refunded R249 on 13 November 2024. On 15 November 2024, I returned the remaining items worth R549, which were collected by COURIERIT on the same day. I provided all required documentation, including proof of return.

Despite weeks of waiting and multiple follow-ups, I have yet to receive my refund. This delay is unacceptable, and Adidas’ lack of urgency and accountability in resolving the issue has left me frustrated and dissatisfied.

As a long-time customer, I expected better service from Adidas. This experience has made me question their commitment to customer satisfaction. I hope Adidas addresses this matter promptly and improves their processes to avoid disappointing other customers in the future.