Driver Takes Wrong Parcel - Adidas Wont Return

On Monday 9th July I had an Adidas.co.za collection scheduled and this was collected during the day. I then had scheduled a Superbalist.com collection for Wednesday 11th July.

The same driver who collected my Adidas order on Monday came back and then took my Superbalist order. Then when Superbalist came along there was nothing for them to collect.

I immediately contacted the call centre and requested them to have the driver turn around and return the item. I was told that they sent in an inquiry and I must now wait.

I am calling regularly over the past 2 days and I keep getting nowhere. I am told to wait as now this item needs to be logged first at the warehouse. Logged against what? There's no order associated to it. Its not even for Adidas.

This is incredibly frustrating. The driver had no right going back after he already collected.

The agent dealing with this at the Call Centre has no s****s or competency to handle situations like this.