Disgusting Service by Rude STAFF Member
<p>On the 23 June 2017 i received an email invite from Adidas 3stripes to attend the Cape Town Sample Sale over the 29 June to 02 July - email clearly indicated times, venue etc.</p> <p> </p> <p>Got to the sale just before 18.00pm on the 29 June (I have been to many of these sales so I more or less know what to expect) Got there, hardly any stock left asked some of the Staff members whether they have certain items and we got told by several of the staff, "the previous night most of the staff bought most stock at the VIP sale, there is not much left" anyway carried on shopping - not finding much anyway as most of the stock had been bought by staff. At about 18.15pm customers were then told to make their way to the til points as the sale is now closed - most customers were still viewing items but were told they need to get out very soon as the sale is closed. I then asked one of the staff members why are they closing as the email clearly indicated sale is from 09.00am to 19.00pm daily, I was told to ask the "Adidas Gentlemen" and was directed to him. As soon as i approached him he told me they received flyers indicating the time until 18.00pm i told him i understand that but we received an email from Adidas stipulating sale until 19.00pm he insisted i show him the email as proof which we gladly did. When we showed him the email he basically said "ok so while you shop, we will continue working" and then insisted that the sale is closed, "I said thats it's wrong and he then commented back saying that it is not wrong the flyer indicates sale until 18.00pm.</p> <p>I then said that we should actually be allowed to shop until 19.00pm - other customers then mentioned they received the same email and is now very confused as to why we are basically kicked out of the store. I then walked back into the store and as i walked this guy shouted at all the staff instructing them to remove ALL merchandise and take it back to the storeroom (very rudely might i add)</p> <p>I then decided to walk out as it was obvious this would get ugly. Asked for his name and he turned around and said David Knorrie (not sure if the surname is spelled correctly)</p> <p>During this time staff were bringing out new stock and stock that we were not able to purchase as we were cornered off and instructed to leave</p> <p>I am horrified that this is the type of employees Adidas hires and even more so the attitude that customers receive ater many years of supporting Adidas.</p> <p> </p>
Good day
Thank you for taking the time to communicate to us why our service did not meet your expectations. The matter will be addressed with the relevant parties.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind regards
adidas Pty ltd
Cape Town office
Good day
Thank you for taking the time to communicate to us why our service did not meet your expectations. The matter will be addressed with the relevant parties.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind regards
adidas Pty ltd
Cape Town office
