Disgusted

I bought an Adidas padel racket from Sportsmans Warrhouse. I used the racket 4 times and it has cracked. I took the racket back to Sportsmans Warehouse and I was told they would need.rl send it to Adidas to do an assessment. It would take up to 6 weeks. After 1 week i get a call from Sportsmans Warehouse to say that they will not be doing a racket replacement as Adidas could not definitively ascertain the cause of the crack. This assessment was based on photographs of the racket. My question is, if a definitive cause could not be established then why must the customer lose out on a R2000 piece of equipment? Also,how can a decision be made based on photographs of fhe racket? I sent an email to customer services on Monday evening and I have not received any feedback, it seems Adidas doesn't care about their customers. I was a huge Adidas fan,ally sneakers,trainers and sports clothing are Adidas but I will never buy another Adidas product in my life and j will be a detractor of Adidas,their products and their service to anyone that will listen