Disappointing Service Experience – Online Return and In-Store Exchange

I’m writing to express my disappointment with the service I have received over the past month. I placed an online order for a pair of pants and, upon receiving the item, I visited your Sandton store to exchange it for a different size.

Unfortunately, my experience at the store was extremely poor. The staff were unhelpful, dismissive, and made no effort to assist with my queries. I was simply told that exchanges for online purchases must be done through the online returns process.

Following that, I contacted your customer service team and was given a reference number for the return. However, it has now been over three weeks, and the parcel has still not been collected. I also have not received any update or refund.

This has been a frustrating and disappointing experience, especially coming from a brand like Adidas