Disappointing Experience Redeeming Adidas Voucher – Feeling ****med

I am extremely disappointed with my recent experience involving Adidas and the Cape Town Marathon promotion. I purchased Adidas shoes specifically to qualify for the R2,000 voucher, investing a significant amount of money for this purpose.

While I received the voucher, the issues began when I encountered sizing problems with the shoes. Despite ordering a size larger than usual, the shoes didn’t fit. When I attempted to exchange them for the correct size, instead of simply processing the exchange, my order was canceled. This was unnecessary and unfair.

When I tried to use the voucher again to reorder the shoes in the correct size, I was informed that the voucher was not reusable. This left me with no viable way to complete my purchase, despite following the process in good faith.

I feel ****med by this entire experience. Adidas’ handling of the situation has been both frustrating and disheartening. A brand of Adidas’ stature should prioritize customer satisfaction and fairness, yet this experience shows otherwise.

I strongly urge Adidas to address this issue, provide me with a replacement voucher, and ensure such situations are handled more professionally in the future.

Thank you for your attention