1 reviews | Active since May 2016
DId not deliver on time and did not respond to query
<p>Ordered and paid extra for the 2-3 day delivery option. They delivered 5 days later yet did not refund my delivery fee for the 2-3 day option. They did not respond to my email either.</p> <p>Hello, anyone there...</p> <p>Wont use their onlien store again.</p> <p> </p>
Good day Philip
My name is Candice Jacobs from Customer Service based at adidas Head Office in Cape Town. I apologise for the late response to your query.
Due to heavy workload over this time period our couriers were not able to handle the huge influx of orders. We have since put measures in place to avoid such a reoccurence in future.
With regards to no response to your query and the request for refund, I have addressed this with the relevant people.
I will respond to you via email tomorrow with regards to the refund.
Please accept my apologies for the manner in which your query was handled and trust that you will make use of our online service again.
Kindest Regards.
Candice Jacobs
adidas SA (Pty) Ltd- CT Office
Good day Philip
My name is Candice Jacobs from Customer Service based at adidas Head Office in Cape Town. I apologise for the late response to your query.
Due to heavy workload over this time period our couriers were not able to handle the huge influx of orders. We have since put measures in place to avoid such a reoccurence in future.
With regards to no response to your query and the request for refund, I have addressed this with the relevant people.
I will respond to you via email tomorrow with regards to the refund.
Please accept my apologies for the manner in which your query was handled and trust that you will make use of our online service again.
Kindest Regards.
Candice Jacobs
adidas SA (Pty) Ltd- CT Office