1 reviews | Active since May 2016
Defective shoes
<p>On 14 Dec 2015 I bought a pair of Adidas AX2 HIKING shoes.To my understanding this is a very good shoe and I am a very big fan of Adidas for years now.In Feb 2016 the inside of the shoe(heel area) started to come apart.March I did not use them at all as I was on vacation for 3 and a half weeks.On 24 May 2016 I took it back to Totalsports in The Grove Shopping Centre.Tumelo the salesman/supervisor also agreed that there is something wrong with the shoes.The guys from DUE SOUTH next to Totalsports also looked at it and agreed that the shoes are defective.He told me he will notify the Adidas rep so that he can come and look at the shoes.On 28 May 2016 Tumelo phoned my wife to tell her that they can't refund me because according to the Adidas rep the damage is because of normal "wear and tear".Never in the 15 years that I wear Adidas clothes and shoes did I see this happening before.</p>
Still waiting for a reply from Adidas
Still waiting for a reply from Adidas
Good day Johan
Thank you for your mail.
My name is Porschia Harris in Customer Service based at adidas Head Office in Cape Town.
I have reviewed your query and would like to request the article code of the shoes (obtainable on the inside of the tongue of the shoe), proof of purchase as well at at least two pictures of the broken area.
Upon receipt of the above information i will do and assesment and revert back to you asap.
Thanking you.
Porschia Harris
adidas SA (Pty) Ltd
Best regards,
Good day Johan
Thank you for your mail.
My name is Porschia Harris in Customer Service based at adidas Head Office in Cape Town.
I have reviewed your query and would like to request the article code of the shoes (obtainable on the inside of the tongue of the shoe), proof of purchase as well at at least two pictures of the broken area.
Upon receipt of the above information i will do and assesment and revert back to you asap.
Thanking you.
Porschia Harris
adidas SA (Pty) Ltd
Best regards,
5 months down the line you guys decided to respond.I already threw away the shoes as you can't wear it anymore.How should I get pictures and proof of purchase now?
5 months down the line you guys decided to respond.I already threw away the shoes as you can't wear it anymore.How should I get pictures and proof of purchase now?