DAMAGED PRODUCTS AND ADIDAS TAKES A STANCE OF NOT CARING!

in March 2021, i puchased a pair of cricket spikes for my son, the spike ripped right out of the shoe, cleary the product is damaged.

i contacted Sportsmand Warhouse at Princess Crossing and actually got into a verbal spat with the manager because i dont have the receipt for the spikes bought 6 months earlier, he then told me he keeps all his receipts, and because i dont they refute me byuing the spikes there.

Deciding on another route, i conteacted Adidas directly sending them images of the shoes, and asking for assistance then they said that they want a proof of purchase, even thought they can see their product failed.

No no one is wiling to take ac****ability for an inferior product, even though adidas promised that somene will get back to me in 5 to 7 days, however 12 days later i have had no reply

Clearly the middle class market dont matter, if this was a big name adidas would be all over that product and fixing the error, but because its just a 14 year old boy his shoes dont matter even a bit, Thanks Adidas for making sure that a young boy learns his place in society!