Customer care

I bought a rugby jersey recently and it was delivered on time, and quality is as I expected, the problem is that it is a big cut which makes it big for me, keen for an exchange I decided to contact their customer care so that they can link me to a store that have got it on their store so that I can go and do an instore exchange, the disappointment is that the lady cannot assist with that, because she cannot be able to see which stores have the item which really doesn't make sense to me as customer, and I ask for maybe updated contacts for certain stores and she refers me to their website. The reason I am saying updated store contacts is because most of them listed are not going thru, and the ones that are going thru are not being answered, mainly Fourways crossing. I like the item; I really do hence the effort and also trying to avoid the return fees, I just hope my frustration can be addressed.......