Customer and after sales service is non existent

Adidas.co.za is the worst online store to deal with in terms of after sale and customer service.

Your complaints or queries go answered for days if not weeks, and this includes communication to their twitter account, as well as their email address.

I ordered a hoodie, together with other items which were on sale during Black Friday. My account was debited as usual, and I received an email informing me of the items that I've purchased. A few days later I recieved an automatic update still stating the items that I've purchased. Close to 7 days later, together with the first delivery update, I get an automated email stating that the hoodie that I ordered is now out of stock, and i would be refunded. A whole week later?? Supposedly they only decided to set aside the items 7 days later and that's when they realised that it was out of stock. Where's the professionalism in that?

This is also the 4th iteration of a complaint and account of this, and unfortunately, the others have not even been responded to, other than to tell me that the other items have been delivered to me already.

Do yourself a favour and rather buy adidas products from other better trusted on line ecommerce stores.They take customer and after sales service much more seriously, and you'll definitely have more accountability from them.