Complaint with Adidas store.

Good day

I would like to lodge a complaint with the service I got from an Adidas store at Centurion Lifestyle Centre. I bought a pair of shoes on 29 May 2020, I wore them four times, then I realized that one of the shoes was tearing at the bottom where the material is suede, I put them back in the box and took them back to the store end of June. The manager(Loyiso) told me that he will contact a lady called Natasha to come assess the demage to the shoes and decide if they can exchange the shoes or not, and as soon as Natasha is done with the assessment he will contact me. I went back after 2 to 3 weeks, but Natasha wasn't able to come assess the shoes and was apparently on self-isolation for 14 days. I went back again after 2 weeks, then Loyiso told me Natasha will be at their store on 17 July 2020 and asked me to come through to be with the lady as she does the assessment on the shoes, but unfortunately I could not make it, because I was writing an exam on that day. I somehow couldn't follow up on what was the verdict of the assessment of the shoes till I went to the store last week Friday but Loyiso wasn't around, so I had to go back on Monday, then he tells me that according to Natasha's assessment of the shoes, they will not be able to exchange the shoes. Please assist me with this matter, because I feel unfairly treated by Adidas.

Kind Regards... Bongani Sekhaolelo Email: ***