Better customer service is required, It is more than agreed 7 days of me getting my refund for Nov 2022 order that was not delivered, i am still expected to wait some 6 days as per customer service agent on phone today 10

Better customer service is required, It is more than agreed 7 days of me getting my refund for Nov 2022 order that was not delivered, i am still expected to wait some 6 days as per customer service agent on phone today 10.01.23, this has emotionally and financially affected me. Order no AZA***3. I really need to have that refund asap.