NP
Neville P

1 reviews | Active since Apr 2014

08 Dec 2016, 17:03

Best Customer Service Experience!!!

<p>Hi Adidas South Africa,</p> <p> </p> <p>I placed an order online on adidas.co.za during Black Friday weekend. I unfortunately was not available during the period the courier guys attempted delivery. </p> <p> </p> <p>I called your online customer service department and reached an amazing associate by the name of Tamaryn (Tammy) Abrahams who understood my concern immediately (I really wanted this item and still do) and she began working on a resolution. As a customer I appreciate Tammy taking ownership of my issue, she earned my trust and confidence she will stay on top of it.</p> <p> </p> <p>As of sending this review my issue hasn't been resolved yet but her efforts in finding a solution shouldn't go unnoticed. She honors her promise of a call back when she needs to, she keeps me updated with any progress and importantly she's been honest. </p> <p> </p> <p>So Tammy, you're my Customer Service Associate Slayer Of The Year! I hope you have a great festive season and an ultraboost New Year!</p> <p> </p> <p>Thank you Tammy!</p> <p> </p>

0
Replies (1)
Adidas
Adidas's reply26 Jan 2017, 15:51
Official

Good day Ubaid

Thank you for your email!

My name is Candice Jacobs from Customer Service,based at adidas Head Office in Cape Town.

I will pass on your compliment to the relevant department manager to convey to Tammy.

I trust your issue was resolved during this time. If not, kindly email be on ***

Kindest Regards.

Candice Jacobs

adidas SA (Pty) Ltd- CT Office