Belated Birthday Gift

<p>With the promise of free delivery and the perfect birthday gift for my avid runner, I was certain the package would be a pleasant surprise. The order was placed on the 26 Dec and delivery would be Friday, 2 Dec. Sadly the birthday came and went and the the surprise package was a surprise as it arrived 4 days later. The customer service attendant, Fazlin, called me back once claiming that the courier company had delayed my delivery on 3 occasions and could not give me an explanation as to why this had happened. After 4 more calls and the promise of " I'll get back to you!" I took matters into my own hands contacting the courier company with my waybill and Finally the package was delivered. I then contacted NANDILE, manager of Adidas customer care, and what a helpful lady she was " What would you like me to do about this...all I can do is apologise! WOW great service after all IMPOSSIBLE IS NOTHING! </p>