BAD SERVICE REGARDING VIDEO FOOTAGE REQUEST

I was in the Adidas store in Access Park, Kenilworth on the 28th February 2016. I made a purchase of a pair of shoes, paid at the till point, then left the store and went to my car. I parked directly outside the door, between the till point and my car I lost my wallet. I realized when I was riding it was gone. I then called the Adidas store and informed them what had happened the gentleman that answered the phone then went to go and ask if anyone handed in a wallet and nobody did at that point. I then requested that they check the video footage as somebody might have picked up my wallet in the store and maybe made a purchase and paid with a card so they could be traced. I was then told that it can only be viewed at the Head Office in Black River Parkway and they will get the footage and I can come and view it. The very next day, Monday 29 February 2016, I called back to find out if the footage was viewed, I spoke to the store manager and he said that he has had no response from the head office but he will give me a call when he does. 3 Weeks later 18 March 2016 went to buy my kid shoes at the store, enquired again by the manager, up till today absolutely no response from Adidas.