BAD SERVICE

I placed an order on the 5th Dec, after several follows up and calls rejected only to be told that my order is not yet processed and they will not confirm delivery. My offices are closing on the 20th this Friday and i have tried to request that they expedite delivery and the response is "Unfortunately we can't confirm delivery"

For a big brand such as Adidas, this is ridiculously absurd. My daughter will be traveling for holidays with no sneakers and i have made it clear that this is super urgent, instead their consultants are making shameless excuses not to even go extra mile and provide constructive feedback