Bad quality Apparel

Good day please assist not sure if this is a quality issue or normal wear and tear. I bought @orlandopirates supporters apparel on Adidas online store Adidas Orlando Pirates Red soccer Tshirt, black training long sleeve,black golf shirt and black shorts all of them the emblem badge for Orlando Pirates has shaded off and doesn't look like it's the genuine adidas material.The red one is much better as it's still visible and the black ones are worse than l even decided not to wear them outdoors anymore as it looks like it's counterfeit.Please can you assist regarding this matter,your assistance will be greatly appreciated. I sent an email last week Monday and was told to contact the ********** Phone: ***. I emailed and called On Tuesday and then Wednesday was told l must resend my mail and still today no one has acknowledge my mail or contact me back.