BK
Belinda K
1 reviews | Active since Mar 2017
24 Mar 2017, 13:17
Bad quality
<p>On 14/1/2017 I ordered my son a pair of Adizero CrazyQuick Malice SG rugby boots which was delivered on 18/1/2017. (Can't complain about the service here). But on 8/3/2017 he complained that the one boot was tearing at the back as well as on the side. On 9/3/2017 we requested for the boots to be returned and to replace it or to refund us and delivered it to Zando in Briardene on 15/3/2017.</p> <p>I'm really disappointed that we still do not have an answer on the outcome of the assessment. Everytime we phone to query they say it takes 2 - 3 days. The boots were not even 2 months old when it was returned. </p> <p>His previous boots were also Adidas and he used it for 3 years and that's why we decided to go with Adidas again. Very disappointed.</p> <p> </p>
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Adidas's replyOfficial
27 Jun 2017, 08:58Good day Belinda
We apologize for the quality of the item you purchased, as we endeavour to always produce products of high quality.
We can confirm that your order has been refunded.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind regards
Candice Jacobs
Consumer Specialist
adidas SA - Cape Town
Best regards,
Adidas's reply27 Jun 2017, 08:58
Official
Good day Belinda
We apologize for the quality of the item you purchased, as we endeavour to always produce products of high quality.
We can confirm that your order has been refunded.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind regards
Candice Jacobs
Consumer Specialist
adidas SA - Cape Town
Best regards,