Appalling Service from Adidas Online

Hi So I shared my bad experience with Adidas online on the 13/09/2023. This is their response below received on the 19/09/2023. To date I have not received any further feedback and have not received my refund. This service is appalling. Hi Nishani, Thank you for contacting adidas. Please accept my sincere apologies for the delayed response. This email relates to your order - AZA***9

I'm really sorry for the inconvenience caused and would like to inform you that your case has been referred to the relevant team regarding your refund issue once they will review your case and will update you as soon as possible.

I appreciate your patience and understanding in this regard.

Should you require any further assistance, please do not hesitate to contact us and one of our team members will be happy to assist you.

Kind regards, Pavneet adidas Team