Appalled

I ordered a sneaker from adidas online the 29 of November 2019... when I received my sneaker it was dirty as if it had been worn already.

The 10th of December 2019 the shoe was collected as i logged a complain. Contacting adidas almost every single day with call log evidence my return order could just not be settled.

It has taken adidas a month and a half to then finalize my return, and as per email the shoe will be delivered within the next 3-5 working dates.

To date 15 January 2020.... has been 5 days since the email was sent out. To my knowledge i am suppose to receive this order soon. Yet again calling adidas to enquire it was brought to my knowledge that the sneaker is out of stock.... dumbstruck as I received an email prior saying its been delivered. Apparently they are not able to check on their systems if its out of stock before getting customers hopes up and sending emails that its being processed and ready for delivery.

I waited two whole months!!!!!! For the best brand worldwide to tell me they can only refund me!! I am appalled by the service received. All the effort, the money spent on calls, the time in which you spend waiting for a consultant just to tell me two months later, we can only refund you.

You have taken delivering good customer service to the next level of disappointment!